IT Helpdesk Support
One Park Financial, Dominican Republic
Job Description
Duties and Responsibilities
• Provides intermediate-level support to end-users for Windows Users (Active Directory).
• Windows Support.
• VoIP Support
• Office365 amp; Exchange online Support.
• Conducts support and troubleshooting for the Technology areas, including Voice, WAN, LAN, PC, Laptop, Printer, Password Resets, Printers, etc.
• Interacts with Network Services, Server Services, Security Administration, and Planning/Compliance to identify and correct core problems
• Simulates or recreates user problems to resolve operating difficulties
• Maintains System Utilization Reports and works with On-Time Performance to monitor and report Technology related
• Tracks System outages on a daily basis
• Maintains Help Desk Knowledge Base and interacts with technicians to keep the information accurate
• Provides training and guidance to less experienced team members
• Handles problems that other team members are unable to resolve
• Processes Technology Requests for Installs/Adds/Moves/Changes
• Reviews Problem Tickets and Change Tickets to ensure service levels are being maintained
• Assists in maintaining departmental procedure documentation and ensuring consistent and accurate handling of problems
Requirements
• Associates / Bachelor's degree preferred and/or certifications + experience.
• Certifications: A+ or Microsoft Desktop Support (Following Certifications are a Plus: CCNA, Network+, Server+, Security+)
• Windows Server amp; Active Directory experience
• Exchange or Office365 Support experience
• VoIP
• Effective Communication Skills (English and Spanish)
• 2+ years of Help Desk Experience
• 2+ years in troubleshooting experience with Network and Windows Active Directory environments
• Strong interpersonal, written, and verbal communications skills
• Strong problem-solving and analytical skills
• Advanced English
Benefits
- Competitive Salary
- Private Medical Insurance
- Growth Opportunities
- Schedule Wednesday to Sunday (Wed to Fri 12 pm to 8 pm - Sat to Sun 10 am to 3 pm)