Desktop Support Analyst
Kaleyra, Dominican Republic

Here are the key activities that the team will be handling:

• Identity and access management
• Managing user’s endpoint in serviceable state
• Responding to user’s request as per defined SLA
• Procurement of IT assets
• Managing VPN and WiFi infra
• Asset management
• Endpoint management

Requirements

• 2 to 4 years of experience
• Users/group management in Windows Active Directory
• Strong in managing audio/video conferencing/meeting rooms
• Hands on with Google workspace/Office 365
• OS and application installation on laptops/servers
• Troubleshooting Laptops
• Well versed with IT helpdesk ticketing tool
• Basic networking skills
• Managing troubleshooting servers
• Hands on with printer troubleshooting
• Experience of supporting systems with any MDM solutions
• Good Knowledge of managing Apple MacBook and iOS devices

Job Rewards and Benefits