Five9 Administrator
One Park Financial, Dominican Republic

One Park Financial (OPF) is a financial technology company based in Coconut Grove, Florida. We specialize in connecting small businesses with flexible financing and funding options to support their growth. We are currently seeking a talented and experienced Five9 Administrator to join our team.

As a Five9 Administrator at One Park Financial, you will be responsible for the overall administration, maintenance, and troubleshooting of our Five9 contact center system. You will play a key role in ensuring the system is running smoothly and efficiently to support our customer service operations.

• Provide day-to-day administration and support to analyze, troubleshoot, and develop operational functions of the Five 9 Contact Center platform that include user and campaign administration, campaign setup and management, user training, reporting development, ACD blending, Salesforce Integrations, Omnichannel functions and IVR scripting.
• Establish a working relationship with internal and external business partners to resolve critical enhancements, performance and downtime issues impacting the organization.
• Support business growth with technology and strategy improvements in conjunction with company goals.
• Optimize call flows, ensuring adherence to defined company KPIs.
• Support daily operations of our organization's IT systems and infrastructure as needed.
• Install, configure, and maintain desktops, laptops, printers, and other hardware peripherals as needed. Five 9 Administrator

Requirements

• Strong technical skills in Five9 Contact Center development and administration.
• Knowledge of PC imaging, patching, and security. Contact Center experience in an on-site, hybrid and virtual environment.
• Strong problem-solving skills, analytical skills, and attention to detail. Knowledge of security technologies and best practices such as firewalls, anti-virus software, intrusion detection systems, and encryption technologies.
• Ability to work independently, manage multiple priorities, and meet deadlines.
• Excellent verbal and written communication skills, including the ability to explain technical concepts to non-technical stakeholders.

Job Rewards and Benefits