IT Support Engineer
Resonance, Dominican Republic
Job Description
We are seeking a reliable, innovative, and analytical IT Support Engineer to operate as a help desk within our manufacturing facility.
ABOUT US:
We build sustainable and valuable fashion brands with our proprietary cloud-based technology and services platform, create.ONE. We want to be the canvas upon which the future of this industry will be painted. We want to be its operating system. We want to reimagine it and rebuild it be its driver for the next decade and beyond. In short, we want to build something really fucking big.
Want to know more? Visit our website or and read recent articles about us. Don't believe we can do this? Check out this video. Want even more? Here’s a detailed FAQ. Pro tip: If you want to join us, we’ll expect you to have done some research.
ABOUT YOU:
You want to DO SOMETHING REALLY FUCKING BIG with your career, with your life, with the impact you make on this planet. Your friends and family know you as the person to call whenever they’re having computer problems, and you’ve been taking apart and fixing things since you were young. You’re always on top of what’s going on in the technology market, and you’re excited by the opportunity to create brilliant and reliable systems that enable us changing the world.
ABOUT THIS ROLE:
- Act as our go-to person for all issues IT and computer related, ready to support at a moments notice if a system goes down.
- Maintain the network infrastructure of the entire factory.
- Create solutions to technical problems that are innovative and anti-fragile.
- Keep all our hardware and software in proper working order, and make sure we’re always using the best systems or equipment to constantly improve our performance.
- Manage user access to our systems and accounts, troubleshoot when issues arise, and onboard new users as they join.
- Administer our software licenses, warranties, and equipment, ensuring we are optimizing our use of resources.
- Look for opportunities of improvement for the network and hardware infrastructure for the computers.
Requirements
- Intensely curious amp; a love for getting hands on with a technical issue
- Knowledge or experience with owning IT systems and inventory, and proactive issue management
- Proficient in maintaining Windows Machines
- 2+ years experience operating as part of a help-desk or support function for networks and hardware maintenance and improvements.
- Comfortable working autonomously to maintain and improve the systems that make our business run
- Ability to succeed in a constantly changing, fast-paced environment. Making mistakes means we are learning, and you welcome actively seeking ways to grow.
- A burning desire to do something really fucking big.
Benefits
We offer all labor-related benefits and a competitive salary - we'll pay you based on what you have done in the past and what you can do for us in the future. You will also have equity in Resonance.
The biggest benefit is that you will get to join Resonance, a platform to attract the best and the brightest inside and outside of the fashion industry who share the passion to change it and courage to do something really fucking big! This shared umbrella of resources and vision will provide individual opportunities for everyone who joins our team - an equal opportunity to start a brand, create a service company, build a technology company or anything else that leverages our core assets. We have committed to every member of Resonance today and every member who joins in the future, that they will be owners of Resonance and that they will each have the equal opportunity to build something really fucking big on our platform that they can own directly too if they have the ambition and have proved that they have abilities to do so.