Bilingual Patient Care Representative 50 openings

To provide empathetic, clear, and efficient support to patients through phone and digital channels, ensuring a positive experience in every interaction. This role is essential in guiding and supporting patients throughout appointment scheduling, follow-ups, and general orientation within telemedicine services.

Key Responsibilities

Handle inbound and outbound patient calls in English and Spanish.

Schedule, confirm, and reschedule medical appointments.

Provide general guidance regarding medical services, processes, and results (no medical diagnoses).

Conduct patient follow-ups according to established protocols.

Accurately document all interactions in the system (EMR).

Escalate sensitive or complex cases to the appropriate team.

Comply with confidentiality policies and healthcare regulations.

Maintain empathetic, professional, and patient-centered communication at all times.

B2 level or higher in English (spoken and written) – mandatory.

Previous experience in call centers, customer service, or patient care.

Preferred education or studies related to healthcare (medical administration, nursing, bioanalysis, psychology, or similar fields).

Basic proficiency with digital tools and patient support platforms.

Strong communication and active listening skills.

Ability to work under pressure and manage high call volumes.