Unified Support Engineer (CloudLinux Focus) -REMOTE/ Work Anywhere
Cloudlinux, Dominican Republic
Job Description
CloudLinux is on the lookout for a highly skilled Support Engineer to join our global, remote-first team. As a key player in our support department, you'll be at the forefront of addressing customer inquiries and issues, ensuring they're off to a successful start. Your main responsibilities will include gathering information from tickets, searching for resolutions within our knowledge base, reviewing known errors/bugs databases, and working towards a quick resolution. In instances where a resolution isn't readily available, you'll be tasked with escalating the issue to a higher level.
The ideal candidate is someone who thrives on assisting customers, simplifying technical details, and has a solid foundation in Linux. This role is particularly focused on supporting CloudLinux OS products, the world's leading web-hosting Linux-based operating system, among other premier Linux-based offerings.
CloudLinux prides itself on being a remote-first company, driven by principles such as doing the right thing, putting employees first, and delivering high-volume, low-cost Linux infrastructure and security products. These products significantly enhance operational efficiency for companies worldwide. Every team member is supported and encouraged to succeed, making CloudLinux a truly exceptional place to work.
For more information, visit cloudlinux.com
As our Support Engineer, you will be responsible for:
- Deliver world-class technical support to our global clientele, ensuring customer satisfaction and loyalty.
- Utilize your extensive Linux expertise to analyze, troubleshoot, and resolve a variety of technical issues.
- Collaborate closely with our development team for bug-fixing, troubleshooting, and issue tracking.
- Directly engage with customers to ensure their happiness with our products and services.
- Contribute to product development by sharing insights gained from customers' issues and use cases.
- Create and contribute to Knowledge Base articles to aid in problem resolution.
Requirements
To be successful in this role you should have:
- A technical, passionate problem-solver with a customer-centric mindset.
- Strong familiarity with Linux, as you'll be supporting the world’s premier web-hosting Linux-based operating system and other leading Linux products.
- Organized, resourceful, and responsive, with the ability to work effectively in a remote setting.
- Flexibility to work shifts and provide support on a 24/7/365 basis.
Shifts:
- Primary shift: 8 AM - 4 PM EST
- Openness to work weekends, with flexibility for different shifts.
Benefits
What's in it for you?
- A focus on professional development;
- Interesting and challenging projects
- Flexible working hours
- Paid one month vacation per year and unlimited sick leave
- Medical insurance reimbursement
- Co-working and gym/sports reimbursement
- The opportunity to receive a reward for the most innovative idea that the company can patent
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